Vacancy – Head Of Retail

Job Title: Head Retail

Reports to: Managing Director

Job Summary:

The job holder is responsible to lead the Bank’s Retail Banking teams by

developing strategic objectives and goals that are aligned to the bank’s

strategic direction while controlling the risks that are inherent in the branch

operations and credit processes.

Duties & Responsibilities;

1. Achievement of the Bank’s Retail Banking’s annual financial targets both

P&L and Balance Sheet.

2. Provide overall leadership in the development and structuring of retail

products and/ or facilities aimed at enhancing balance sheet growth and

revenue streams of the Bank.

3. Strong, current and effective relationships and networks that can be

leveraged to enable the Bank achieve its objectives.

4. NPLs contained within the limits set.

5. Regularly identify measure, monitor and control the overall levels

of risks in the Transactional business.

6. Responsible for the Performance management of all Retail Banking staff

ensuring effective target setting, monitoring and correct performance

measures are done.

7. Oversee the effective management of branch teams, adherence to policies,

procedures and statutory guidelines.

8. Minimize exposure to bank wide risks; enforce zero tolerance to

noncompliance with KYC and AML regulations.

9. Lead the process and confirm closure of gaps/lapses identified, corrective

and preventative actions for the segment identified by audit, risk and

compliance reviews; investigations or other assessment mechanisms are

undertaken within the agreed period.

10. Driving customer satisfaction, developing and growing relationships with

existing and potential customers, identifying opportunities for business

development and guiding product development.

11. Uses data to make better and faster decisions. Takes actions based on

analytics and intelligence that provide near-real-time insights into the

customer’s needs and behaviours.

12. Delivers content, messaging and experiences that are personalized and

relevant to the customer based on the customer’s preferences.

13. Provide overall leadership of the functions within Retail Banking and

defining a framework for developing them into a high performing and

engaged workforce, through managing their performance, motivating,

coaching and training them accordingly.

14. Expanding the customer base through the execution of a focused

target market strategy. Competitive positioning of the bank in its

chosen markets.

15. Effective account relationship management resulting in

optimization of customer acquisition, customer satisfaction,

retention, and growth in the share of wallet through the delivery of

multiple products and solutions to customers.

16. Product development oversight, aimed at sustaining the Bank’s

competitive position within its chosen market segments.

17. Responsible for high quality customer experience through the

Bank’s delivery channels.

Job Requirements:

Academic qualifications:

 Relevant Degree from a recognized University.

 Postgraduate qualifications shall be an added advantage.

 A minimum of proven 13 years’ experience, with 8 retail and atleast (5) managerial

level.

 Knowledge of Banking and Business Operations.

 Strategic thinking and the ability to develop and execute effective

Retail strategies.

 Setting Business Direction

Interested candidates, kindly submit your cv to : jobs@ezer-consult.com

Only shortlisted candidates will be contacted